Terms of use

Last updated: 28 October 2026

These terms apply when you use Palna: Mother & Baby Care (“Palna”, “we”, “us”), the app and the palnacare.com website, published by Toolbox Services. By creating an account or using the app, you agree to them. Please also read our privacy policy, which explains what we do with your information. Questions: hello@palnacare.com.

1. Who can use Palna

You must be 18 or older (or the age of majority where you live) to create an account. Palna is for parents and caregivers to record information about children they look after. Only add a child if you are their parent, guardian or caregiver, or have their parent's permission.

You are responsible for your account. Keep your password private, and tell us straight away at hello@palnacare.com if you think someone else has used it.

2. Not medical advice

Palna shows general information from sources such as the World Health Organization (WHO), the NHS, the CDC and Pakistan's Expanded Programme on Immunization (EPI): growth charts, vaccine schedules, feeding and solids guidance, milestones and emergency advice. It is not a medical device. It does not diagnose, treat or prevent any condition, and it does not replace advice from a doctor, nurse or vaccinator.

• If your baby seems unwell, or you are worried, contact a doctor. In an emergency, call Rescue 1122 or Edhi 115, or go to the nearest hospital.
• Vaccine schedules change and can differ by province. Always confirm dates with your vaccinator or child specialist.
• Medicine doses in the app are the ones you enter. Always follow your doctor's prescription and the medicine's label.
• Averages, “typical ranges” and estimates (such as when the next feed may be) describe patterns; they are not targets or instructions. Every baby is different.
• Reminders are shown by your phone. They can be delayed or missed, for example if notifications are turned off, the battery is low or the phone is off. Don't rely on them alone for medicines or vaccines.

3. Your information

What you enter in Palna belongs to you. You give us permission to store, copy and process it only as needed to run the app: to back it up, sync it between your phones and your family members' phones, and show you calculations and reports. We don't sell it or use it for advertising. The privacy policy has the details.

You are responsible for what you enter. Please keep it accurate, and don't enter information about anyone other than the children in your care and your family.

4. Families and invitations

• The person who adds a baby is the family's owner. The owner can invite others with a one-time code and can remove them.
• Everyone in a family can see all of its babies and entries, and can add, change or delete entries. Only invite people you trust with your child's information.
• If you leave a family or delete your account, the family's babies and entries stay with the other members. If you were the only owner, the member who joined next becomes the owner.

5. Using Palna fairly

Please don't use Palna to break the law, to try to see other people's data, to interfere with or overload the service, or to copy or resell it. We may suspend or close accounts that do, and we will tell you why unless the law prevents us.

6. The service

Palna works offline and syncs when you are connected. We work to keep it available and your data safe, but we can't promise it will always be available or free of errors. We may add, change or remove features. If we make a change that significantly affects you, we'll tell you in the app first.

7. Palna Pro

Palna's free plan includes all tracking, reminders, vaccines, growth and family sharing. Palna Pro is optional, monthly, yearly or lifetime, and adds more: more than one baby, more photos each month, nap and bedtime predictions, longer reports and the PDF summary for your doctor, colour themes and extra widget information. The price and what's included are shown in the app before you pay.

• Whole family: when one person in a family subscribes, everyone in that family gets Pro while the subscription is active.
• Payment and renewal: payment is taken by the App Store or Google Play from the account you buy with. The subscription renews automatically for the same period and price unless you cancel it at least 24 hours before the end of the current period (Google Play: before the end of the period).
• Lifetime: a one-time payment, with no renewal, that gives the family Pro for as long as Palna offers Palna Pro, while the person who bought it stays in the family. "Lifetime" means the lifetime of the service, not of a person.
• Free trial: if a free trial is offered, you are charged when it ends unless you cancel before then.
• Cancelling and refunds: you can cancel at any time in your App Store or Google Play account settings; Pro continues until the end of the period you paid for. Refunds are handled by Apple or Google under their rules. Deleting Palna or your account does not cancel the subscription.
• When Pro ends: nothing you logged is deleted. Babies and photos you added stay, but you can't add more than the free plan allows until you subscribe again.

8. Ending your account

You can stop using Palna and delete your account at any time: in the app, go to Settings, then Delete my account. See delete your account for what is removed.

9. Responsibility

Palna is provided as it is. As far as the law allows, we are not responsible for decisions made using information in the app, or for indirect losses, such as data you did not sync before losing your phone. Nothing in these terms limits any responsibility or right that cannot be limited by law.

10. Governing law

These terms are governed by the laws of Pakistan, and the courts of Pakistan will deal with any dispute about them. If you live somewhere else, you keep any protections the law of your country gives you.

11. Changes to these terms

If we change these terms, we will update the date at the top, and tell you in the app if the change is significant. If you keep using Palna after a change, the new terms apply.

12. Contact

Questions about these terms: hello@palnacare.com.